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Terms and Conditions

Please read our Terms and Conditions (the "Terms") carefully before proceeding with the use of this Web Site. These Terms and Conditions shall govern the use of the Web Site and must be complied by all Internet users visiting the Web Site. By accessing or using this Web Site, you agree to the Terms. The Terms are meant to protect all of our Web Site visitors and the use of this Web Site by you signifies that you agree with these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THIS WEB SITE. Royal Holiday reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms at any time. Such modifications shall be effective immediately upon posting. By using this Web Site, after we have posted notice of such modifications, alterations or updates, you agree complies with such revised Terms.

In accordance with our goals, this Web Site will permit the user to have access to other web sites, that may or may not be affiliated with this Web Site and/or Royal Holiday, and that may have terms of use that differ from, or contain terms in addition to, the terms specified here. Your access to such web sites through links provided on this Web Site is governed by the terms of use and policies of those sites, not this Web Site.

Registration data and certain other information about you are subject to our Privacy Policy

We at Royal Holiday (collectively referred to as "We","Us" or "Our") recognize the importance of protecting the privacy of certain information or data collected from Our users, prospective users or other customers (collectively referred to as "Users", "You" or "Your"). This Privacy Policy discloses what information We gather, how We use it, and how to correct or change it. At Royal Holiday it is Our intention to give You an understanding about how We collect Your information and the use We make of it in the course of Our business.

Royal Holiday gathers two (2) types of information about its Users: 1) data that users provide through optional, voluntary registration on Our Web Sites; 2) and data Royal Holiday gathers through added tracking, mainly by tallying Web page views throughout Our Web Sites. Such information enables Us to tailor Our content to better-fit Our Users' needs and to help Our advertisers understand Our audience. However, be assured that Royal Holiday will not disclose information gathered by RCI from Your use of Our Web Sites to third parties without Your consent, except as may be noted in this Privacy Policy or disclosed to You when the information is submitted.

Royal Holiday also collects general business information relating to employees, contractors, shareholders, resort managers and other individuals. However, this privacy policy does not outline in detail the use of contractor and employee information.

  • Optional registration
    We collect information by specifically requesting it from You. Generally this occurs when You register at one of Our Web Sites or request information or a service. Usually, the Royal Holiday Web Sites and service partners use Your information to operate the Web Sites and to deliver services. Royal Holiday Web Sites also use Your information to inform You about other products or services available from Royal Holiday and its affiliates.
  • Usage tracking
    Use of Internet Protocol ("IP") Addresses:
    An IP address is a unique number that is automatically assigned to Your computer whenever you are surfing the Internet so that Your computer can be identified by the main computers, known as "Web servers," that "serve up" Web pages.
    Royal Holiday and/or its affiliates collect IP addresses for the purposes of system administration, to report aggregated information to Our advertisers, and to audit the use of Our Web Site. When users request pages from Royal Holiday's and/or its affiliates' Web Sites, Our servers log the users IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a users session will be logged, but the User will remain anonymous to Us. We will use IP addresses to identify a User when We feel it is necessary to enforce compliance with Our site terms of use or terms of service or to protect Our service, site, other members or others.

    Use Of Cookies
    Cookies are small pieces of information that a Web site sends to Your computer for record-keeping purposes, type of information that is stored in a file on Your computer. Cookies make Web-surfing easier for You by saving Your preferences so that We can use the saved information to facilitate Your use of Our Web site when You return to the site. Cookies do not tell Us Your individual identity unless You have chosen to provide it to Us, nor does Your accepting a cookie in any way gives Us access to Your computer. We never save passwords or credit card information in cookies. The use of cookies is an industry standard, and as such, You'll find that most major Web sites use them.

    By showing how and when users use a site, cookies help Us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to Our Users' needs.

    Most cookies expire after a defined period of time, or You can delete Your cookie file at any time. Most browsers are initially set up to accept cookies. You can reset Your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of Royal Holiday and/or its affiliates' services will not function properly or may be considerably slower if You refuse cookies. For example, without cookies, You will not be able to set personalized preferences.

    Royal Holiday and/or its affiliates have two (2) primary uses for its cookies. First, We use them to specify a user's preferences. For example, users can specify keywords across several categories or markets so You don't have to tell Us repeatedly about Your travel preferences. Second, We use cookies to track users Web site usage trends and patterns. This helps Us understand Our users needs better and improve areas of Royal Holiday's and/or its affiliates' services that Our Users find valuable. While both of these activities depends on the use of cookies. You have the option of disabling the cookies via Your browser preferences.

    You may occasionally get cookies from Our advertisers. Royal Holiday and/or its affiliates do not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry.

Royal Holiday only collects Personal Information that is necessary for business purposes. "Personal Information" means information about an identifiable individual, and includes names, telephone numbers, addresses, e-mail address, credit card numbers and related transactional information and other personal information You may provide to us by any means, including but not limited to through Our Web-sites and through third parties, by e-mail, telephone, fax or mail. Personal Information does not include the name, title or business address or telephone number of an employee of an organization, or the name, address or telephone number of a person that is available in a public telephone directory. As a general rule, Royal Holiday does not, and will not, do the following with Your Personal Information: (1) sell Your Personal Information to anyone; (2) use the Personal Information We collect and store to make decisions about granting or extending consumer credit unless You submit a separate credit application and authorize Us to use or disclose this information; or (3) act as a consumer reporting agency, or furnish information about any User's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living to any consumer reporting agency. We will only use and disclose Your Personal Information that You submit to Us with others as stated in this Royal Holiday Privacy Policy. Royal Holiday collects Personal Information in many parts of its business. These include:

  • Royal Holiday: Royal Holiday collects Personal Information about members at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person's general contact information, personal details such as age range and gender, use of the program, payment details, responses to surveys and other details, which are usually collected directly from the member.
  • Royal Holiday Resort Management: In its role of managing resorts, Royal Holiday collects Personal Information related to bookings and as necessary for other purposes related to the management of the resort facility. Further Personal Information may be collected in specific instances such as in the event of an incident occurring at the resort being managed for legal and insurance reasons.
  • Royal Holiday Travel: Royal Holiday collects Personal Information on individuals when they book their travel arrangements, in order to process the transaction and to fulfill booking requests with travel and tourism operators.

Our purpose in collecting information about You is to provide You with membership services, such as those provided in the Operating Rules. Royal Holiday uses Personal Information in several different ways in operating Our membership programs and operating Our business, and most of these uses are clear from the circumstances. We also use Your Personal Information for internal quality assurance purposes.

In case You change Your mind or some Personal Information is out of date, is inaccurate, or otherwise changes (such as Your zip code or e-mail address), We will try to provide a way to correct, update, or remove such Personal Information that You give Us. We also give You the opportunity to control the communications We direct to You. We offer Users the opportunity to "opt out" of having Personal Information shared with parties outside Royal Holiday and/or its affiliated companies. You should be aware that when You are on Royal Holiday's Web Sites You could hyperlink or be directed to other Web sites that are beyond Our control and/or outside Our service. These other Web sites may include Web sites of advertisers, timeshare developers, resort operators, sponsors and partners that may use Royal Holiday's and/or its affiliates' logo as part of a co-branding agreement. These other Web sites may send their own cookies to users and members, collect data, or solicit personal information.

Royal Holiday does not control such Web sites, and, therefore, is not responsible for their contents or the hyperlinks or advertising they choose to place on such Web sites. Royal Holiday and/or its affiliates' inclusion of hyperlinks to these Web sites do not imply any endorsement of the material on such Web sites or any association with their owners or operators. Royal Holiday's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond Royal Holiday’s and its affiliates' control.

Please keep in mind that whenever You give out information online (for example, via message boards or chat) that information can be collected and used by people You don't know. While Royal Holiday strives to protect their Users' Personal Information and privacy, We cannot guarantee the security of any information You disclose online, and You disclose such information at Your own risk.

The security of all information associated with Our Users is an important concern to Us. We exercise care in providing secure transmission of Your information from Your computer to Our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while We strive to protect Your Personal Information, Royal Holiday cannot ensure or warrant the security of any Personal Information You transmit to Us or from Our online products or services, and You do so at Your own risk. Once We receive Your transmission, Royal Holiday uses industry standard efforts to safeguard the confidentiality of Your Personal Information, such as firewalls and Secure Socket Layers. However, "perfect security" does not exist on the Internet.


By using this site, you signify your agreement with Royal Holiday's Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Your continued use of Royal Holiday’s and/or its affiliates' sites following the posting of changes to these terms will mean you accept those changes.

Trademarks, Copyrights and Restrictions
This Web Site is controlled and operated by Royal Holiday, Insurgentes Sur 1999 Mexico City C.P. 01020. All content on this Web Site, including, but not limited to text, images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (which are governed by Mexican Republic and worldwide copyright laws and treaty provisions, privacy and publicity laws, and communication regulations and statutes), and are owned and controlled by Royal Holiday or its affiliates, or by third party content providers, merchants, sponsors and licensors (collectively "Providers") that have licensed their content or the right to market their products and/or services to Royal Holiday. Content on this Web Site or any web site owned, operated, licensed or controlled by the Providers is solely for your personal, non-commercial use. You may print a copy of the content and/or information contained herein for your personal, non-commercial use only, but you may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit the content or information in any way (including by e-mail or other electronic means) for commercial use without the prior written consent of Royal Holiday or the Providers. Without the prior written consent of Royal Holiday or the Providers, your modification of the content, use of the content on any other web site or networked computer environment, or use of the content for any purpose other than personal, non-commercial use, violates the rights of the owners of the web site and/or the Provider copyrights, trademarks or service marks and other proprietary rights, and is prohibited. As a condition to your use of this Web Site, you warrant to Royal Holiday that you will not use our Web Site for any purpose that is unlawful or prohibited by these Terms, including without limitation the posting or transmitting any threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material. If you violate any of these Terms, your permission to use our Web Site immediately terminates without the necessity of any notice. Royal Holiday retains the right to deny access to anyone at its discretion for any reason, including for violation of these Terms. You may not use on your web site any trademarks, service marks or copyrighted materials appearing on this Web Site, including but not limited to any logos or characters, without the express written consent of the owner of the mark or copyright. You may not frame or otherwise incorporate into another web site any of the content or other materials on this Web Site without prior written consent of Royal Holiday.

User Information enables Royal Holiday to request customer feedback, develop and tailor products and services to better meet User needs and preferences, and to offer Users products from both Cendant and other sources that may be of interest. Information that is collected may be sent to the Cendant Central Data Warehouse. User Information containing credit card numbers is automatically encrypted in our Data Warehouse so that they cannot be accessed. We do not collect Social Security or driver's license numbers from Users.

Disclaimer of Warranties and Liability
All content on this web site is provided "as is" and without warranties of any kind either express or implied. Other than those warranties which, under the Mexican Republic laws applicable to these terms, are implied by law and are incapable of exclusion, restriction, or modification, Royal Holiday disclaims any and all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Neither Royal Holiday, its affiliated or related entities, nor the providers, nor any person involved in the creation, production, and distribution of this web site warrant that the functions contained in this web site will be uninterrupted or error-free, that defects will be corrected, or that the server that makes the content available will be free of viruses or other harmful components. The content that you access on this web site is provided solely for your convenience and information only. Royal Holiday does not warrant or make any representations regarding the results that may be obtained from the use of this web site, or as to the reliability, accuracy or currency of any information content, service and/or merchandise acquired pursuant to your use of this web site. You expressly agree that use of this web site is at your sole risk. You (and not Royal Holiday) assume the entire cost of all necessary servicing, repair or correction of your system. You expressly agree that neither RCI, nor its affiliated or related entities (including its providers), nor any of their respective employees, or agents, nor any person or entity involved in the creation, production and distribution of this web site, is responsible or liable to any person or entity whatsoever for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from the use or attempted use of this web site or any other linked site. By way of example, and without limiting the generality of the foregoing, Royal Holiday and related persons and entities shall not be responsible or liable for any claim or damage arising from failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, theft, destruction, unauthorized access to or alteration of personal records, or the reliance upon or use of data, information, opinions or other materials appearing on this web site. you expressly acknowledge and agree that RCI is not liable or responsible for any defamatory, offensive or illegal conduct of other subscribers or third parties. some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, Royal Holiday’s liability is limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Royal Holiday and the Providers, its and their officers, directors, employees, affiliates, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation by you of these Terms.

Third Party Rights
These Terms are for the benefit of Royal Holiday and its Providers, its and their officers, directors, employees, affiliates, agents, licensors, and suppliers. Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its or their own behalf.

Jurisdictional Issues
Unless otherwise specified, the content contained in this Web Site is presented solely for your convenience and/or information. This Web Site is controlled and operated by Royal Holiday from its offices within Insurgentes Sur 199 Mexico City C.P. 01020. Royal Holiday makes no representation that content in its Web Site is appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the materials in this Web Site in violation of the Mexican Republic export laws and regulations. These Terms shall be governed by, construed and enforced in accordance with the laws and Courts of Mexico City Mexico as they are applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Royal Holiday brings to enforce these Terms, or in connection with any matters related to this Web Site, shall be brought only in either the state or Federal courts located in Mexico City and you expressly consent to the jurisdiction of said courts. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

>Entire Agreement
The provisions and conditions of these Terms, and each obligation referenced herein, represent the entire Agreement between Royal Holiday, its affiliated or related entities, and you, and supersede any prior agreements or understandings not incorporated herein. In the event that any inconsistencies exist between these Terms and any future published terms of use or understanding, the last published Terms or terms of use or understanding shall prevail.

>Any rights not expressly granted herein are reserved by Royal Holiday.

Royal Holiday Club - Switzerland
Disclaimer and important notice:

Royal Holiday Club, a company incorporated under the laws of Switzerland as a société anonyme (S.A.), is neither responsible for the management, operation and/or marketing of the Royal Holiday Memberships and of the plan units mentioned in this website nor the owner of the real estate rights pertaining to the holiday resorts marketed and sold under the Trade Mark “Royal Holiday”. Nor is the Swiss Company, Royal Holiday Club, responsible for the content of this website, which it does neither own nor otherwise control.

Holiday Club Management Company de México, S.A. de C.V. ("Holiday Club"), a corporation incorporated under the laws of the United Mexican States, has entered into the required agreements (the "Agreements"), to manage and operate the Royal Holiday Club Plan. If you have any comments, questions or complaints regarding these issues, please call or contact exclusively Holiday Club, at the following numbers or address:

If you live in the United States of America: 1 800 961 1810
If you live in the United Mexican States & Central America: (52-55) 5627 8800
If you live in South America: (011) 4006-4006
If you live in Europe: +34 (91) 567 2816

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